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A Training Specialist role is responsible for training, presentation, interpersonal, organizational, technical, learning, development, computer, microsoft, customer focus. Within a professional healthcare or corporate environment, this position involves a diverse set of tasks aimed at improving organizational performance.
The primary function is to assess business needs and understand current vs. desired performance. To achieve this, the specialist coordinate with teams to prepare Training Need Identification (TNI) and participates in needs analysis studies to determine training needs for employee groups, special projects and bank wide initiatives. Effectively, the specialist confers with manager and business partners to gain knowledge of specific work situations to better understand the training requirements due to changes in policies, procedures, regulations, and technologies.
A key part of the role is when the specialist creates course content, lesson plans, audio/visual aids, test criteria, user guides, handouts, learning aids, resource materials, and evaluation processes. By incorporating adult learning behaviors, they creates online and classroom training using instructional design methodology. Additionally, they must review and evaluate training materials for purchase and make appropriate recommendations to ensure high-quality learning outcomes.
In medical contexts, the specialist will develop, modify and present training and workshops related to multi-site research studies and acute care medical research. They are required to lead training initiatives directly when appropriate, and/or facilitate training provided by subject matter experts. This often involves the ability to coordinate work group training/development programs, both in-person and online and tailor training agenda based on trainee’s specific needs.
Candidates typically hold a Bachelor's Degree in Education. They must demonstrate written and oral communication skills, presentation and facilitation skills, research skills, consulting skills, and analytical skills required. Furthermore, the role demands good interpersonal and human relations skills, e.g., influencing skills and listening skills, to deal effectively with all levels of management and employees.
| Skill Category | Detailed Requirements |
|---|---|
| Technical Facilitation | Demonstrated experience delivering Soft Skills, Customer Service, Technology Skills and/or Technical or other Systems training. |
| Project Management | Demonstrated project management experience using the Carnegie Way or lean six sigma principles and other analytical skills. |
| Organizational Ability | Handle multiple tasks(strong organizational skills) and competing priorities under pressure while maintaining a high level of attention to detail. |
| Communication | Possesses excellent presentation skills; able to present articulately and confidently under all circumstances. |
The specialist must also demonstrate self-confidence and patience, sound decision making and organizational skills, knowledge of training principles, including adult learning theories. This ensures they can facilitate a variety of training with ability to engage the learning objective is achieved.