TeleScribes and Virtual Medical Scribe Solutions: Enhancing Clinical Efficiency and Reducing Provider Burnout

No matter where or when you provide care for patients, you deserve a state-of-the-art solution for medical documentation. TeleScribes transform your practice by delivering cutting-edge, engaged, domestic support. Our TeleScribe remote programs put medical scribes at your fingertips, exactly when, where and how you need them.

The Impact of Medical Scribes on Healthcare Performance

Virtual medical scribe services address critical issues faced by providers.

Challenges Solved

• Provider Burnout
• Clinical Efficiency
• Documentation Quality
• Patient Experience

74.5% of physicians experiencing burnout cite EHR documentation as a major factor.

TeleScribes: Tailored Remote Documentation Solutions

TeleScribes offer flexible, tailored, real-time documentation solution, delivered by the nation's leader in medical scribe training and management. We offer two models of TeleScribes to meet the physical and financial needs of your site.

TeleScribe Models

TeleScribes Video

TeleScribes Video allows you to enjoy the benefits of a live scribe, as if they were in the room with you. With TeleScribes Video, the provider and scribe are connected through a mobile tablet via a secure, easy to use app. The tablet can be set on a counter, or transported on a mobile cart. The provider and scribe are able to easily communicate audibly, and the video environment allows the scribe to respond to valuable non-verbal cues.

TeleScribes Audio

Our TeleScribes Audio program offers flexible and affordable medical scribe services over a landline or mobile phone. TeleScribes Audio delivers a virtual solution with the unparalleled benefits of ScribeAmerica’s highly-trained, domestic scribes. Scribes capture all key information and document the encounter in the appropriate EHR field.

The Real-Time Documentation Process

Convenient Connection Options: Providers connect to a medical scribe in real-time via a tablet on a stand, mobile cart, or a phone. The provider enters the room with the patient and will connect with their medical scribe. Provider communicates with TeleScribe via video over tablet on cart, or via audio through a HIPAA secure land-line.

Secure, Reliable Documentation: Scribes are able to document a first-hand account of the provider and patient interaction over a HIPAA-compliant connection. Real-Time Documentation: The scribe completes EHR documentation in real-time, in-parallel with the visit, unlike dictation. TeleScribe documents encounter directly into EHR using their own account in real-time.

Comprehensive Training and Quality Assurance

The Advanced Scribe Training Program involves approximately 120 hours per scribe. This rigorous process ensures high documentation quality.

Training Stages

1. 1 Orientation 2 weeks

   Medical Terminology, System Based Videos, Audio Exercises, HIPAA/PHI Compliance, Documentation for Billing and Medicolegal Liability, Professional Appearance, Case Presentations.

2. 2 Supervisory Period minimum 6 days

   One-to-one Personal Clinical Training, Real-time Chart Review and Corrective Feedback, Advanced Efficiency and Patient Tracking Training, Core Measures and PQRI Documentation, Clinical Performance Final Assessment.

3. 3 Periodic Re-assessment

   Quality Assurance Program and Continuing Scribe Education, Monthly Evaluations and Performance Assessments, Monthly Provider-to-Scribe Satisfaction Reporting, Charting Review and Deficiency Log.

Virtual Scribe Services and EHR Integration

MVS blends technology and medical documentation into one seamless service that allows physicians to focus on their most important job—patient care. Our team of trained and efficient virtual assistants (VAs) provides leading virtual medical scribe services for healthcare professionals across various specialties, including medical, dermatology, dental, and veterinary practices.

You can connect with our remote medical scribes using a laptop or tablet during your appointment. One of our trained staff will start working immediately by processing important data into your EMR or EHR system.

EHR/EMR System Fluency

Our virtual scribes are trained to document directly within the following EHR and EMR platforms, ensuring a smooth, efficient workflow from day one:

• OfficeAlly
• eClinicalWorks
• NextGen
• DrChrono
• PracticeFusion
• Simple Practice
• OncoEMR
• WebPT
• IMS EHR
• TriMed
• Other Supported Systems

MVS scribes and VAs manage time-consuming administrative tasks so physicians and their medical staff can focus on their main competencies.

Sectors and Specialties Served

Organizations

• Emergency Department
• Health Systems/Hospitals
• Outpatient/Ambulatory
• Urgent Care
• Multi-Specialty
• Veterinary Medicine

Medical Specialties

• Cardiology
• Oncology
• Family Practice
• Gastroenterology
• OB/GYN
• More Specialties