Getting your credentials approved

Fullscript connects healthcare providers with their patients, so we require your NPI number, active license, or registration to maintain the platform’s professional integrity and comply with our Acceptable Use Policy. You can start using your account right after uploading your credentials— add patients, send plans, and more.

Review and Timeline

Your credential needs to be approved before any wholesale or patient orders can ship. We typically complete reviews in less than one business day. The Credential review banner will also disappear from your account once it’s approved, and we will send an email when your account is ready to place an order.

Credential Acceptance Criteria

During sign-up, you’ll be prompted to enter your NPI number or, if you don’t have one, upload a digital copy of your professional healthcare license/registration or healthcare education credentials. Some brands have restrictions based on provider credentials. To minimize catalog limitations, we recommend submitting your professional license or registration instead of education credentials whenever possible.

Here are some considerations when submitting your credentials for review:

• NPI matching: If using an NPI number, the first and last names must match what’s registered with your NPI.
• Legibility: If submitting a professional license or registration, ensure your name and the expiry date are displayed and legible.
• Name consistency: Ensure the name on the credential matches the name of one of the provider(s) listed on the account.
• File formats: Acceptable file formats include JPG, JPEG, PNG, PDF, or TIFF.

Only one file can be uploaded at a time, but you can go through the upload process multiple times on your account. Go to your Account settings page to upload additional documents.

Special Account Types

Associate Providers

If the account is under a clinic manager or owner, you can still use the credentials of an associated provider. Just add the provider to the account as an additional user. Once their credentials are uploaded and match a provider on the account, we’ll move forward with the review.

Student Accounts

Student ordering accounts are available for those who can prove enrollment in a program that leads to licensure in one of the approved healthcare professions.

Troubleshooting and Tips

Still not quite sure what we’re looking for? Consider these solutions for common issues:

• Name mis-match: Ensure the name is legible and matches the name of the Fullscript account owner or an associate provider in the dispensary.
• Expired licenses or no expiry date: Confirm that the expiration date is displayed, legible, and current on the document you’re uploading. While our team may be able to verify this information online, not having the date visible on the original document uploaded can lead to delays in getting your account order-ready.
• Degrees: Be sure the specialty/area of study is present. If your diploma doesn’t state a major, we recommend uploading additional documents (such as a transcript) to speed up the approval process.
• Closed schools or retired programs: If the school you graduated from has closed or the program has been retired, provide supplemental information about the closure for a seamless review process and speedy approval.

Maintaining Your Credentials

It’s important to maintain your credentials and provide updated documents before they expire. We’ll send an automated reminder email as the expiration date approaches.