Medical Administrative Assistants and the Healthcare Team

This course is part of the Medical Office Procedures and Administration Fundamentals Specialization. Gain insight into a topic and learn the fundamentals. This is a beginner course and does not require any prior healthcare or medical background. This course is ideal for those looking to pursue a career in medical office administration, healthcare management, or patient coordination.

Core Learning Objectives

In the Medical Administrative Assistants and the Healthcare Team course, students are provided three lessons to create a foundational understanding of medical administrative roles and the healthcare industry. You will learn new concepts from industry experts and develop job-relevant skills with hands-on projects.

Lesson 1: The Medical Administrative Assistant

The first lesson introduces the pivotal role, outlining responsibilities such as managing patient records, scheduling appointments, coordinating communications, and ensuring the smooth operation of medical offices. In this module, students will also explore:

• Skill, Education, and Personal Attributes
• Places of Employment
• Professional Behavior in the Workplace
• Obstructions to Professionalism
• Professional Attire
• Scope of Practice

Lesson 2: Medical Industry and the Healthcare Team

This module explores the various sectors of healthcare and the roles of different professionals within the healthcare team. The importance of collaboration, communication, and patient-centered care in delivering high-quality services is emphasized. Key topics include:

• A Brief History of Medicine
• Healthcare Organizations and Their Purpose
• OSHA Guidelines and Compliance
• Risk Management and Incident Report

Lesson 3: Daily Operations in the Ambulatory Care Setting

This lesson focuses on the operational aspects of ambulatory care settings, such as outpatient clinics and medical offices. Students will explore key topics including patient intake, appointment scheduling, medical records management, billing processes, and the efficient handling of daily tasks that support the delivery of care in these settings.

Skills You'll Gain

As you progress through the course, you will master several in-demand skills relevant to the healthcare industry:

• Emergency Response
• Medical Billing and Medical Records
• Healthcare Industry Knowledge
• Patient Communication and Patient-centered Care
• Health Information Management
• Patient Registration and Patient Flow
• Medical Office Procedures
• Care Coordination

Course Curriculum Overview

The curriculum is designed to be comprehensive and manageable, providing a shareable career certificate to add to your LinkedIn profile upon completion. The breakdown of materials includes:

Module 1 Materials

• 6 videos (Total 24 minutes)
• 1 reading (Course Introduction - 30 minutes)
• 1 assignment (Lesson 1 Quiz - 30 minutes)
• 3 plugins (Scope of Practice, Professional Attire, Professionalism)

Module 2 Materials

• 4 videos (Total 17 minutes)
• 1 assignment (Lesson 2 Quiz - 30 minutes)
• 3 plugins (Healthcare Facilities, Risk Management, OSHA Compliance)