Medication Aide (Adult Care - Med Tech) Certification in North Carolina

Welcome Medication Aide (Adult Care - Med Tech) Test Takers in North Carolina! Below you'll find important information and links to help you with the next steps toward your Medication Aide (Adult Care - Med Tech) certification.

Steps to Register for the Medication Aide (Adult Care - Med Tech) Exam

Your Candidate Handbook is your handy guide to answer all the questions you have about submitting an application, scheduling, taking an exam, getting score results, and much more. We highly recommend that you read the Registration Quick Reference Guide with detailed instructions on how to register online for your exam BEFORE you begin the registration process.

Creating a Credentia Platform Account

Create an account with our online Credentia Platform system to register for testing by clicking the "Sign Up" link on the login page. You will need to submit an application for testing in order to register for exams. If you previously had an online Pearson VUE account (PCM) to register for examinations, you'll need to create a new Credentia Platform online account. Click here to login and then click the "Sign Up" link on the login page. When you create a new Credentia Platform account, all of the data from your old Pearson VUE online account will carry over to your new Credentia account.

Online Proctoring

Take your exam conveniently from home or work through Credentia online proctoring! A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience. Learn More.

Resources and Support

Helpful Documents and Hyperlinks

• NC Medication Aide (Adult Care) Handbook
• Medication Aide – Adult Care Testing Information
• How to Change your Profile Information
• How to Submit an Excused Absence Request
• FOR TRAINING PROGRAMS - Voucher Management Guide
• FOR SPONSORS - Voucher Management Guide
• Voucher Order Form
• Sponsor Voucher Store

Need Help?

Browse through Our FAQ and Quick Guides.

Credentia Platform Account Functions

Create or Log into your Credentia Platform account to:

• Change your current address and phone number.
• Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
• Obtain and submit an Examination Testing Application.
• Check the Testing Application status.
• Find test sites and availability.
• Schedule, reschedule, or cancel an examination.
• View exam details such as examination type, scheduled time, date, and location.
• View the Score report.
• Submit and review a Grievance application for completed examination.
• Submit an excused absence application.

When to Contact Customer Service

Contact Customer Service when:

• Problem occurs when creating a Credentia Platform Account.
• Did not receive an activation link.
• Problem occurs when applying an assigned voucher code.
• Testing Application Issue.
• Received an error message when scheduling an examination.
• Score report is not viewable in Credentia Platform after 24 hours from your exam.
• Call 888-204-6249.

Customer Service Contact Information

8AM EST to 12AM EST Monday - Sunday

North Carolina Department of Health and Human Services Contact Information

For all other questions contact North Carolina Department of Health and Human Services at: